Safe Stay Protocol
Safe Stay at Sunday Hotel
Our Safe Stay protocol aims to provide a safe stay for all our guests while at the same time creating a hospitable environment. Striking the perfect balance is a considerable challenge as hospitality and social distancing do not naturally coexist. Authentic Greek hospitality requires people to come closer, communicate and exchange experiences, while social distancing requires people to isolate and limit interactions. Here at Sunday hotel we believe that we can find the balance by keeping strong communication with our guests despite the physical distance required. We strongly encourage our guests to stand by our side in this quest by following a few simple rules of hygiene and behaviour, that already are part of our work etiquette.
Physical Distancing not Social Distancing
The cornerstones of our operations in Sunday Hotel are the principles of authentic Greek hospitality (Filoxenia). It has always been central in our culture to provide a place that feels like home to our guests and this requires get close to people. The COVID-19 pandemic poses a serious challenge as hospitality and social distancing cannot naturally coexist. Therefore we need to adapt in ways that will safeguard everyone’s health but also preserve an environment where people can interact, exchange information and experience the true values of Filoxenia. To do this we make use of our long experience in hospitality and technology, by promoting physical distancing and social convergence. We aim to enhance the level of interaction with our guests online, via phone, video calls, messaging services, social media and applications, while at the same time setting the rules that promote physical distancing.
What is physical distancing?
Physical distancing means keeping space between yourself and other people. People in your family and/or people that share accommodation with you, may not fall in this category unless they develop symptoms commonly appearing in COVID-19 patients. If you become aware of a person in your group showing signs of deteriorating health please contact us immediately. To practice physical distancing please keep in mind to:
- Stay at least 2 meters, (about 2 arms’ length) from other people
- Avoid any physical contact with anyone showing symptoms of COVID-19
- Avoid handshakes, hugs and kisses when greeting other people
- Limit physical contact with others outside your family and travel partners
- Avoid letting people in your room and do not enter other guest’s rooms
- Avoid using the elevator without personal protective equipment at all times
- Do not gather in groups of more than 6 people, especially in closed spaces
- Stay out of crowded places and avoid mass open gatherings
- Avoid entering the swimming pool when there are already 10 people in
Monitor for symptoms of COVID-19
It is strongly advised to regularly self monitor for common symptoms of COVID-19. People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms of COVID-19 patients include:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
Please note that this list does not include all possible symptoms. If you feel unwell do not hesitate to contact us. Keep calm and let us know.We have an action plan that will make sure you are in good hands. If you notice anyone with any of the above symptoms please physically distance yourself and inform any member of our team. Please keep in mind to do this in a respectful manner.
Testing for COVID-19
Everyone on our team is checked daily for COVID-19 symptoms and receive regular training seminars about COVID-19. We strongly advise our employees to self monitor and self isolate at home if they develop any symptoms. Also we carry out regular testing of our team members to minimise the risk of asymptomatic transmission. Our guests are strongly advised to take a highly reliant molecular COVID-19 test at least 72 hours before checking in. Please note that we are offering a complimentary antibody test during check in.
Care for people at higher risk
Some people are at increased risk from COVID-19 and should take some extra measures. Please keep up-to-date records of your medical conditions and medications, and ensure that you have a sufficient supply of your prescription and over-the-counter medications. Be aware of serious symptoms of if you have underlying conditions, of COVID-19 symptoms, and ask for our help immediately via one of the many contact ways provided during registration and check in. Based on what we know now, those at high-risk for severe illness from COVID-19 are people 65 years and older and people of all ages with underlying medical conditions, particularly if not well controlled, including:
- People with chronic lung disease or moderate to severe asthma
- People who have serious heart conditions
- People with severe obesity (body mass index [BMI] of 40 or higher)
- People with diabetes
- People with chronic kidney disease undergoing dialysis
- People with liver disease
- People who are immunocompromised including those receiving cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications
If you or a person staying with you belong in a high risk group please let us know. We are here to help you with anything that is required. If you need medical assistance our medical expert will proceed with all necessary actions required. Please remain calm and follow the doctors instructions at all times.
In case of a suspected COVID-19 case our action plan is:
- Quarantine of person with symptoms in their room
- Quarantine of people staying in the same room as person with symptoms in different room if required
- Medical examination and sample taking from quarantined persons by the designated hotel doctor
- Immediate medical attention and transportation arrangements to appropriate medical facility if required
- Support and information for people directly affected
In case of positive test result our action plan is:
- Contact tracing and advise action for people who came in contact with infected person while at the hotel
- Collaboration with local health authorities
- Disinfection by independent certified agency for affected rooms
To ensure the implementation of the Safe Stay protocol we have created the position of the Safe Stay supervisor, who will have the following duties:
- Provide continuous support and training for our employees through advice and regular training sessions
- Supervision of the correct implementation of the Safe Stay protocol
- Promote and communicate with our guests the basic principles of a Safe Stay at Sunday Hotel
- Execute our action plan in case of a guest testing positive for COVID-19
With a strong sense of responsibility
Here at Sunday Hotel we have always cared about our guests. Cleanliness and hygiene are among our higher ratings from our beloved guests. COVID-19 has inevitably changed our lives and we need to adjust to the “new” normal. Adjusting to the new normal presents a big challenge and we will need to constantly work in our processes and follow protocols that minimise the risk from COVID-19. So here is our cleaning protocol.
Housekeeping and cleaning protocol
Cleaning and housekeeping have always scored high in our guest ratings here at Sunday Hotel. Our cleaning protocol has always been strict, efficient and with attention to details. Due to COVID-19 we have reinforced this protocol so that we can minimise the risk through out the facilities and services of Sunday Hotel.
Before check in
All rooms undergo a deep cleaning procedure and a sanitation procedure in order to be prepared for our guests. This is a three step process to ensure that the room is completely safe when our guests enter. The three steps are:
- Deep cleaning
- Inspection by our safety officer
Deep cleaning includes:
- Bathroom, bedroom, kitchen, balcony/outdoor space
- Floors, walls, ceiling, windows, tables, kitchen and utility surfaces, wardrobes, shelves, drawers, plates, glasses, cutlery, cooking utensils, bins, door knobs, hand rails, phones, fridge, household appliances, remote controls, light switches and key card holders
- Circulation of fresh air
- Use of government approved cleaning products and methods
- High temperature (70C or above) washing regime for bed linen and towels
- Steam cleaning of the entire room
- Use of government approved sanitation products with antibacterial and antiviral agents
- Sanitation of air conditioning filters
- Use of disposable covers for remote controls
- Complimentary hand washing and sanitation products
Quality assurance of cleaning and sanitation process
- Room checked on key points prior to check in by supervisor who oversees the cleaning protocol
- Room is sealed to ensure that guests are the first to enter
- Room remains empty 24 hours between guests when hotel capacity permits it
Cleaning during the stay
Due to COVID-19 the daily cleaning service is only available on request. You can request room cleaning daily from 10:00 until 14:00 and we will be happy to provide this service for you. It is strongly advised to plan your cleaning preferences in advance (e.g during check in or from the previous day) in order to better facilitate this service. In order for us to clean your room we request that all your personal belongings must be stored away in the wardrobe, shelves and drawers provided or in your suitcase.
Please note that you may request clean bed linen and towels at any time. To do that please contact us preferably via phone, messaging or video call. Please do not remove the bed linen and towels from your room and place them in the cloth bags provided for this purpose.
Cleaning of communal areas
All communal areas in Sunday Hotel are cleaned daily. High traffic areas and surfaces that may be frequently touched by people are cleaned multiple times per day. Please note that most commonly touched objects include:
- door handles
- hand rails
- bar surfaces
- reception desk
- public toilets
- wash basins
Please note that hand sanitiser is available at the entrances of communal indoor spaces of Sunday Hotel. We strongly advise you to wash your hands thoroughly with soap or sanitiser if you have have touched any of the above.
Working together with our guests
We would like to invite our guests to join our efforts and act responsibly. Here we provide a wealth of information about COVID-19 and what you can do to protect yourself and others. Watch this video from the World Health Organisation with a few simple rules to protect yourself from COVID-19
To prevent the spread of COVID-19:
- Clean your hands often. Use soap and water, or an alcohol-based hand rub.
- Maintain a safe distance from anyone who is coughing or sneezing.
- Don’t touch your eyes, nose or mouth.
- Cover your nose and mouth with your bent elbow or a tissue when you cough or sneeze.
- Stay in your room if you feel unwell. Let us know immediately to inform the hotel’s doctor
Personal Hygiene Etiquette
Every member of our team here at Sunday Hotel is encouraged to follow a few simple personal hygiene rules that show how much we care for our guests. We also strongly encourage our guests to follow these rules and help us safeguard the well being of everyone.
Washing hands frequently
Every member of our team is receiving constant training and seminars that remind us to wash our hands thoroughly, specially:
- Before touching their eyes, nose, or mouth
- Before, during, and after preparing food
- Before eating food
- After blowing your nose, coughing, or sneezing
- After using the toilet
- After touching garbage
- After they have been in any area of the hotel and touched an item or surface that may be frequently touched by other people, such as door handles, hand rails, tables, registers/screens, etc.
We strongly recommend to our guests to follow the same rules. Everyone should consider to also wash their hands:
- Before and after treating a cut or wound
- Before and after caring for someone at home who is sick with vomiting or diarrhea
- After changing diapers or cleaning up a child who has used the toilet
- After touching an animal, animal feed, or animal waste
- After handling pet food or pet treats
Using personal protective measures
Our team is required to wear personal protective equipment when coming in close contact with others. The use of face masks, face shields and gloves is necessary when we come to close proximity to other members of staff, employees of suppliers, guests and visitors. We also advise our guests to use personal protective measures when they need to interact with someone that is not staying in the same room as them and keeping the minimum distance of 2 meters (6 feet) is not possible. It is very important that personal safety measures are used correctly in order to minimise the risk of exposure to COVID-19. If you require personal protective equipment please let us know and we would be happy to provide them. Here are 2 videos that show the correct use of face masks (fabric and medical).
While a cloth mask is appropriate for most occasions during everyday interaction with other people, a medical mask is strongly advised if you are providing healthcare for a person that is sick.
Enhancing communication with the use of technology
We have developed our reception protocol in order to facilitate registration, check in, check out and payment with the minimum amount of physical contact. This protocol embodies the principles of friendly and prompt communication via a number modern ways in order to stay in touch and keep a safe distance.
With the use of our reservation management system and the messaging technology it employs, we aim to simplify the check in of our guests. All reservations that enter our systems will receive an automated email with all the available forms of online communication we facilitate in Sunday Hotel. This email contains links to our online knowledge base including this article. It is designed to be a quick reference for our guests that can access a wealth of information easily from their mobile device. It is strongly advised to communicate with us and let us know in advance key information regarding your time and means of arrival at the hotel and your preferred way of communication.
Virtual assistance and meetings
If you require information during your stay we are happy to arrange a video conference or a virtual meeting so that we can give you the information you might need and answer your questions about our rooms and services. We are also more than happy to help you plan your holidays in Rhodes and provide many interesting and useful tips.
Certification and collaboration with experts and authorities
We have already acquired the special “HEALTH FIRST” stamped from the ministry of Tourism that is awarded to hotels and accommodations that can prove to adhere to robust health and safety standards.