It’s the starting point of your stay, the first and the last impression of the experience you are about to enjoy! So we are here for you!
We handle all the daily operations including check in, check out, registration form, housekeeping, transfer services, luggage storage, payments, special requests, complaints and issues between guests or visitors. Our reception team will help you with any questions you might have and provide information about Sunday Hotel and the local area.
Opening Hours
Reception is open from 08:00am until 23:00pm every day. During these times you can use the reception services (Check in, check out, luggage storage, book transfer services, excursions, rent a car, medical assistance etc.)
- Dial 100 from the phone in your room to contact reception during opening hours
- or Call +30 22410 93740 from your mobile phone and wait to be connected with a member of our team
Contact outside Opening Hours
When reception is closed you can contact us by using the emergency phone located on the left of the reception door. Just press the speaker button to talk to a member of our staff who will assist you. Calls from the speaker phone are free. You can also use our 24 hour help line by calling +302241093740. Phone charges may apply depending on your phone service provider.
In case of an emergency please call us from your mobile phone on the below phone numbers which are 24/7.
6946152105 & 6945386257
Or You can call us free of charge from your room landline on the below phone numbers which are 24/7.
Check in
Check in starts daily at 14:00 and ends at 23:00. Early check in is possible but is subject to availability. Late check in is possible but you need to contact us in advance to make appropriate arrangements.
Check Out
Check out starts at daily 08:00am and ends at 11:30am. Early check out is possible but you need to inform the reception at least 24 hours in advance to make arrangements. Late check-out is possible but subject to availability. If availability permits it the check-out time can be extended until 14:00 free of charge. If you wish to keep your room longer than 14:00 you need to inform reception at least 24 hours in advance. Day use of your room is subject to availability and extra charges apply.
Registration
When you check in at Sunday Hotel you are required to complete our registration process. During the registration you are required to provide us with a valid ID, working mobile phone number and your email. The ID is used for reservation verification purposes. Your mobile phone will be used in case the hotel needs to contact you for matters regarding your reservation and in cases of emergency. Your email will be used to send you information about Sunday Hotel, the local area and the services we provide. Please note that in order to allocate you a room faster, the registration process can be completed electronically before check in. Due to COVID-19 virtual registration is strongly recommended.
GDPR & Privacy
The hotel has a GDPR compliant privacy policy and the personal data we collect is always kept safe and will be never sold to third parties. You can access, modify or request to delete your personal data on our customer portal. If you have any questions regarding your personal data you can contact our Data Protection Officer via email at dpo@www.sundayhotel.gr. Please note that there is a CCTV system in operation and it may cover all public areas of Sunday Hotel at all times. Due to COVID-19 we are require to keep a records of a medical nature that will be kept safe in a separate encrypted database for a period of up to a month for the purposes of tracing an epidemic.
Housekeeping
Our rooms can be cleaned every day, but due to COVID-19 this has to be arranged in advance. Please note that housekeeping can be done from 10:00 until 14:00 every day, so please let us know during the check in process your room cleaning preferences. Also you can inform reception that you require a room cleaning and we will arrange it for you. Towels are changed daily and bed sheets are changed every second day. Please use the designated bags for linen and do not remove them from your room. In case you need fresh bed linen, please let us know and we will change it for you. Please do not remove, glassware, cutlery, or other items from your rooms. Please do not use the room towels at the pool, but use the pool towels that are provided free of charge at reception.
Payments
We strongly encourage contactless electronic transactions and the use of a card while at Sunday Hotel. However reception accepts payments in cash and by credit/debit card. Please note that according to Greek law cash payments cannot exceed the amount of €500. For payments over this amount an electronic transaction is required (credit card or bank transfer). In Sunday Hotel we accept visa, Mastercard, AmEx and union pay credit and debit cards. All payments are accompanied by the appropriate invoice or proof of payment. If you don’t receive an invoice or receipt you are not obliged to pay. Please note that as per Greek law invoices for room stays are always given at check out. All receipts and invoices are issued electronically to minimize physical contact and the risk of spreading COVID-19.
Cancellation & Prepayment
Cancellation policy may vary according to booking. The applicable cancellation policy is explicitly given on your confirmation voucher. Non-refundable reservations need to be fully paid in advance to be confirmed. Non-refundable reservations are always paid electronically (i.e. credit/debit card or bank transfer). In case that a payment for non-refundable reservations is not made within the specified time, then the booking may be cancelled without further notice. Refundable reservations can be cancelled up to 14 days before the check in date free of charge. Please note that credit/debit cards provided with your booking will be pre authorized for the full amount 1 or 2 weeks before the arrival date. In case that the pre authorization fails, we will contact you to provide a new credit card within 24 hours or make alternative arrangements. In case that there is no contact in 24 hours your reservation may be cancelled without further notice. Refundable reservations that are cancelled by guests less than 14 days before arrival date will have a 50% refund. In case that a guest fails to arrive at their check in date without notifying us in advance will be considered a no show. No show reservations are cancelled at the end of check in day (midnight) and are non-refundable.
Complaints & Compensation Claims
In Sunday Hotel we take our customers satisfaction very seriously and we encourage our guests to let us know of any problem or issue they might have. This gives us a chance to address any problem that might arise and improve our services. In case that you have a complaint you need to notify us in writing by at least one of the following methods: 1) Fill out the complaint form and submit it at reception. To get a complaint form, please ask at reception. 2) Send us an email at info@www.sundayhotel.gr with a detailed description of any issues and shortcomings regarding your stay at Sunday Hotel. 3) Contact the representative or primary contact of the travel agency/point of sale that the booking was originally made. Please note that your complaint must be made within a maximum of 7 working days from your check out date. If a complaint is made without using one of the methods above or if it is made after the mentioned deadline, then you explicitly waive every right to be compensated.
