Useful Info

SUNDAY HOTEL USEFUL INFO

In Sunday hotel there are 4 different types of rooms:

  • the studios up to 2-3 people
  • the apartments up to 5 people
  • the maisonettes (spit level) up to 2-3 people
  • the maisonettes family (split levels) up to 4 people.

All of our rooms have a fully equipped kitchen with cooking hobs, fridge, utensils and a dining table. Also, there is a 32” flat screen tv, safe box, Wi-Fi and air condition. Also, all our mattresses are Coco-mat and provide adequate support  for the body.

Booking & Room Allocation

When you make a booking at Sunday Hotel you will receive a confirmation form. On this form you can find all the information regarding your booking. On the confirmation form you will find the room type you booked and the facilities included, your check in date, your check out date, the cost of accommodation and services provided, the amount of taxes payable at the hotel, the cancellation and pre-payment policy. Please note that you may also add a request (i.e. bedding preference, floor, view etc.). However please keep in mind that requests are not guaranteed and are always subject to availability. Booking on our webpage will require a credit card or bank transfer and you can choose you cancellation policy accordingly. Booking with us via email or phone is possible however all booking taken on the phone or via email will require full prepayment via bank transfer and are non-refundable.

Room Policy

  • Please for safety reasons do not leave the key card inside the magnetic box when you leave the room, may cause a fire.
  • In the rooms is not allowed to smoke. The smokers can smoke outside at the balconies.
  • The room towels may not used in the pool area. You can ask from reception pool towels.
  • We would like to inform you that the shampoo & shower gel is provided only upon arrival

Room Requests

Make your room request but please keep in mind that is subject on availability. But we will try to do our best to make you happy.

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It’s the starting point of your stay, the first and the last impression of the experience you are about to enjoy! So we are here for you!

We handle all the daily operations including check in, check out, registration form, housekeeping, transfer services, luggage storage, payments, special requests, complaints and issues between guests or visitors. Our reception team will help you with any questions you might have and provide information about Sunday Hotel and the local area.

Opening Hours

Reception is open from 08:00am  until 23:00pm every day. During these times you can use the reception services (Check in, check out, luggage storage, book transfer services, excursions, rent a car, medical assistance etc.)

  • Dial 100 from the phone in your room to contact reception during opening hours
  • or Call +30 22410 93740 from your mobile phone and wait to be connected with a member of our team

Contact outside Opening Hours

When reception is closed you can contact us by using the emergency phone located on the left of the reception door. Just press the speaker button to talk to a member of our staff who will assist you. Calls from the speaker phone are free. You can also use our 24 hour help line by calling +302241093740. Phone charges may apply depending on your phone service provider.

In case of an emergency please call us from your mobile phone on the below phone numbers which are 24/7.

6946152105 & 6945386257

Or You can call us free of charge from your room landline on the below phone numbers which are 24/7.

  • 640
  • 650
  • 660

Check in

Check in starts daily at 14:00 and ends at 23:00. Early check in is possible but is subject to availability. Late check in is possible but you need to contact us in advance to make appropriate arrangements.

Check Out

Check out starts at daily 08:00am and ends at 11:00am. Early check out is possible but you need to inform the reception at least 24 hours in advance to make arrangements. Late check-out is possible but subject to availability. If availability permits it the check-out time can be extended until 14:00 free of charge. If you wish to keep your room longer than 14:00 you need to inform reception at least 24 hours in advance. Day use of your room is subject to availability and extra charges apply.

Registration

When you check in at Sunday Hotel you are required to complete our registration process. During the registration you are required to provide us with a valid ID, working mobile phone number and your email. The ID is used for reservation verification purposes. Your mobile phone will be used in case the hotel needs to contact you for matters regarding your reservation and in cases of emergency. Your email will be used to send you information about Sunday Hotel, the local area and the services we provide. Please note that in order to allocate you a room faster, the registration process can be completed electronically before check in. Due to COVID-19 virtual registration is strongly recommended.

GDPR & Privacy

The hotel has a GDPR compliant privacy policy and the personal data we collect is always kept safe and will be never sold to third parties. You can access, modify or request to delete your personal data on our customer portal. If you have any questions regarding your personal data you can contact our Data Protection Officer via email at dpo@sundayhotel.gr. Please note that there is a CCTV system in operation and it may cover all public areas of Sunday Hotel at all times. Due to COVID-19 we are require to keep a records of a medical nature that will be kept safe in a separate encrypted database for a period of up to a month for the purposes of tracing an epidemic.

Housekeeping

Our rooms can be cleaned every day, but due to COVID-19 this has to be arranged in advance. Please note that housekeeping can be done from 10:00 until 14:00 every day, so please let us know during the check in process your room cleaning preferences. Also you can inform reception that you require a room cleaning and we will arrange it for you. Towels are changed daily and bed sheets are changed every second day. Please use the designated bags for linen and do not remove them from your room. In case you need fresh bed linen, please let us know and we will change it for you. Please do not remove, glassware, cutlery, or other items from your rooms. Please do not use the room towels at the pool, but use the pool towels that are provided free of charge at reception.

Payments

We strongly encourage contactless electronic transactions and the use of a card while at Sunday Hotel. However reception accepts payments in cash and by credit/debit card. Please note that according to Greek law cash payments cannot exceed the amount of €500. For payments over this amount an electronic transaction is required (credit card or bank transfer). In Sunday Hotel we accept visa, Mastercard, AmEx and union pay credit and debit cards. All payments are accompanied by the appropriate invoice or proof of payment. If you don’t receive an invoice or receipt you are not obliged to pay. Please note that as per Greek law invoices for room stays are always given at check out. All receipts and invoices are issued electronically to minimize physical contact and the risk of spreading COVID-19.

Cancellation & Prepayment

Cancellation policy may vary according to booking. The applicable cancellation policy is explicitly given on your confirmation voucher. Non-refundable reservations need to be fully paid in advance to be confirmed. Non-refundable reservations are always paid electronically (i.e. credit/debit card or bank transfer). In case that a payment for non-refundable reservations is not made within the specified time, then the booking may be cancelled without further notice. Refundable reservations can be cancelled up to 14 days before the check in date free of charge. Please note that credit/debit cards provided with your booking will be pre authorized for the full amount 1 or 2 weeks before the arrival date. In case that the pre authorization fails, we will contact you to provide a new credit card within 24 hours or make alternative arrangements. In case that there is no contact in 24 hours your reservation may be cancelled without further notice. Refundable reservations that are cancelled by guests less than 14 days before arrival date will have a 50% refund. In case that a guest fails to arrive at their check in date without notifying us in advance will be considered a no show. No show reservations are cancelled at the end of check in day (midnight) and are non-refundable.

Complaints & Compensation Claims

In Sunday Hotel we take our customers satisfaction very seriously and we encourage our guests to let us know of any problem or issue they might have. This gives us a chance to address any problem that might arise and improve our services. In case that you have a complaint you need to notify us in writing by at least one of the following methods: 1) Fill out the complaint form and submit it at reception. To get a complaint form, please ask at reception. 2) Send us an email at info@sundayhotel.gr with a detailed description of any issues and shortcomings regarding your stay at Sunday Hotel. 3) Contact the representative or primary contact of the travel agency/point of sale that the booking was originally made. Please note that your complaint must be made within a maximum of 7 working days from your check out date. If a complaint is made without using one of the methods above or if it is made after the mentioned deadline, then you explicitly waive every right to be compensated.

Luggage room

On your check in & check out day you can leave your luggage in to the reception. There is a CCTV camera that offers you safety for your personal belongings and it is free of charge.

Changing & Shower Room

There is ability on your check out if you still be at the hotel to use our changing rooms & also the showers rooms & you can borrow from the reception fresh towels, shampoo & bodywash free of charge.

sunday hotel rhodes
sunday hotel rhodes

Hotel Emergency phones

In case of an emergency please call us from your mobile phone on the below phone numbers which are 24/7.

6946152105 & 6945386257

Or You can call us free of charge from your room landline on the below phone numbers which are 24/7.

  • 640
  • 650
  • 660

Public Authorities

Call directly from you mobile phone the following numbers, in case you need to call them from your room jyst add number 9 before dialling the nymber.

Police number: 100

Fire Department: 199

Ambulance: 166

European Emergency number : 112

In case of Fire

Upon hearing the fire alarm you must remain calm and make your way to the closest exit using the stairs. The use of the elevator is strictly forbidden even if it appears to be fully operational! As you exit the building you must:

  1. Immediately use the nearest fire alarm and attempt to exit the building using only the stairs. Do not waste time collecting personal items
  2. Remain in your room if you are unable to exit the building safely because of smoke or fire. Keep the door closed and await assistance from the fire department. If smoke is entering under or around the door, stuff damp sheets or blankets in the spaces to help keep smoke out. If possible, open a window and waive or hang a brightly coloured towel or garment to notify rescue personnel of your location.
  3. When evacuating the building, be sure to feel doors for heat before opening them to be sure there is no fire danger on the other side.
  4. If there is smoke in the air, stay low to the ground, especially your head, to reduce inhalation exposure. Keep on hand on the wall to prevent disorientation and crawl to the nearest exit.
  5. Once away and clear from danger, call 191 for the fire department or the European emergency number 112 and inform them of the fire.
  6. Make your way to the exit of the hotel grounds and await for further instructions from emergency personnel.
  7. If you become aware of other guests being trapped tell emergency personnel and authorities they are missing and may need assistance.
  8. Follow the instruction of emergency personnel immediately and without objections at all times.

Fire Safety Precautions and Fire Systems Equipment

  • Keep doorways, corridors and egress paths clear and unobstructed at all times.
  • Do not overload electrical outlets. Use surge protected multi-outlet power strips and extension cords when necessary.
  • Never store flammable materials in your room or apartment.
  • Do not tamper with any fire system equipment such as smoke detectors, fire stations or fire extinguishers. Doing so is a criminal offence.
  • Intentionally raising a false alarm is a criminal offence. It endangers the lives of the occupants and emergency personnel.
  • Treat every fire alarm as an emergency. If the alarm sounds, exit the building immediately.

In case of Earthquake

In the unlikely event of a strong earthquake remain calm and follow the instructions listed bellow. Please note that instructions are different depending on being indoors or outdoors. Do not panic. Most people killed in earthquakes are due to panic.

If you are indoors during an earthquake

  • Drop to the ground and take cover by getting under a sturdy table or other piece of furniture and hold on until it stops shaking. If there is no table or desk near you, cover your head with your arms and crouch in an inside corner of the room.
  • Stay away from windows, shelves and anything else that could fall, such as lighting fixtures or furniture.
  • Stay in bed if you are there when the earthquake strikes. Hold on and protect your head with a pillow, unless you are under a heavy fixture or any object that could fall. In that case, move to the nearest safe place.
  • Stay inside until the shaking stops and it is safe to go outside. Do not exit a building during the shaking. Research has shown that most injuries occur when people inside buildings attempt to move to a different location inside the building or try to leave.
  • Do not use the elevator.
  • Be aware that the electricity may go out or the sprinkler systems or fire alarms may turn on.
If you are outdoors during an earthquake

  • Stay there.
  • Move away from buildings, street lights, and utility wires.
  • Once in the open, stay there until the shaking stops. The greatest danger exists directly outside buildings, at exits and alongside exterior walls.
If you are trapped under debris

  • Do not light a match.
  • Do not move around or kick up dust.
  • Cover your mouth with a handkerchief or clothing.
  • Tap on a pipe or wall so rescuers can locate you. Use a whistle if one is available. Shout only as a last resort. Shouting can cause you to inhale dangerous amounts of dust.

 

Get your daily energy boost every morning from 7:45 a.m. until 10:30 a.m. You don’t need to pre-book or to pre-pay. The breakfast buffet is served in the restaurant area beside the pool and contains the following:

  • Bread
  • Croissant
  • Cheese pie
  • Variety of pastries & Sweet dessert
  • Marble cake
  • Scrambled & Hard boiled eggs
  • Cheese, Ham, Turkey, Salami, Bacon, Sausages
  • Butter, Marmalade, Local honey
  • Salad & Fruits
  • Yogurt
  • Corn flakes & Muesli
  • Milk
  • Coffee (filter, Nescafe), Tea, Hot chocolate
  • Juice (apple, orange , grapefruit)

Breakfast Prices:

  • Adults: 6 euro p/p
  • Children’s between 5-12 years old: 3,80 euros
  • Children’s under 5 years old it is free of charge

Restaurant

Visit our restaurant from 14:00pm until 21:30 pm and taste our Greek homemade traditional delicious snacks & meals from our menu. The restaurant takes last orders for food at 21:20 and meals maybe served until 22:00. After this time the kitchen is closed and the premises stay open for drinks only.

In our menu there are also selections of vegetarian food.

Please let us know if there are any food allergies. Customers, guests and visitors with allergies or dietary intolerance are obliged to inform the restaurant staff before ordering their food or drinks. Also in case that you have an allergy or intolerance or any other kind of restriction to what you can consume you must order food and drink yourself and you are explicitly forbidden to ask someone else to order food or drinks for you. In case you have booked breakfast with your reservation you must report any allergies, intolerance or restriction to what you can consume at reception during check in. The restaurant and management of Sunday Hotel is not responsible for any injury, disability or fatality even death arising from allergies, intolerance or any kind of dietary restriction, unless we have been explicitly informed before food or drinks have been ordered.

If you are currently staying in Sunday Hotel you can charge the bill to your room and pay on check out. Please note that you will have to sign the bill confirming that you have checked the charges and agree to them.

Bar

Visit our restaurant from 14:00pm until 21:30 pm and taste our Greek homemade traditional delicious snacks & meals from our menu. The restaurant takes last orders for food at 21:20 and meals maybe served until 22:00. After this time the kitchen is closed and the premises stay open for drinks only.

In our menu there are also selections of vegetarian food.

Please let us know if there are any food allergies. Customers, guests and visitors with allergies or dietary intolerance are obliged to inform the restaurant staff before ordering their food or drinks. Also in case that you have an allergy or intolerance or any other kind of restriction to what you can consume you must order food and drink yourself and you are explicitly forbidden to ask someone else to order food or drinks for you. In case you have booked breakfast with your reservation you must report any allergies, intolerance or restriction to what you can consume at reception during check in. The restaurant and management of Sunday Hotel is not responsible for any injury, disability or fatality even death arising from allergies, intolerance or any kind of dietary restriction, unless we have been explicitly informed before food or drinks have been ordered.

If you are currently staying in Sunday Hotel you can charge the bill to your room and pay on check out. Please note that you will have to sign the bill confirming that you have checked the charges and agree to them.

The Wi-Fi connection is available in all our rooms, public areas (pool area, bar, restaurant) of the hotel. It is a high speed connection up to 100 mbps download and 10 mbps upload. It’s ideal also when you traveling for business.

Upon arrival we will give you all the information regarding the username & password.

Open from 8.00 a.m – 19.00 p.m

The best way to relax in the sun and enjoy your holidays is to spent time by our outdoor no headed pool with a delicious cocktail or an ice cold beer. Sunbeds and parasols are always available and free of charge. The depth of the pool at the deep end 1,70m  in the middle 1,40m & at the shallow is 1,10m. Also there is swimming pool for children available and the depth is 0,57m.

Eating & Drinking at Pool

Please do not bring food or drinks at the pool & the bar area, you can provide things from snack bar.

Showers

Use our showers which are next to the pool area before & after your entrance to the pool for to keep the pool clean and to rinse the pool chemicals from your skin.

Pool Towels

We provide fresh and clean pool towels for our guests free of charge. Keep towels until you need them. For your better service please contact reception and they will be happy to assist you where you can find them.

No Lifeguard on duty

Because there is no lifeguard on duty please kindly note do not leave children under 12 years old unattended at the pool area.

Pool rules

  • 15 PEOPLE MAX IN THE POOL AT THE SAME TIME
  • THE POOL CAN BE USED ONLY BY THE HOTEL GUESTS
  • NO DIVING
  • NO RUNNING, PUSHING OR OTHER DANGEROUS HORSEPLAY
  • DO NOT SWIM FOR A LEAST 3 HOUR AFTER EATING
  • NO FOOD OR DRINKING ARE ALLOWED INSIDE THE POOL OR AT THE POOL AREA
  • GLASS BOTTLES ARE NOT ALLOWED AT THE POOL AREA TO AVOID GLASS BREAKING
  • SHOWER BEFORE ENTERING IN THE POOL
  • PETS ARE NOT ALLOWED IN THE POOL OR ON POOL DECK
  • THERE IS NOT LIFEGUARD ON DUTY FOR THIS POOL
  • DO NOT USE THE POOL AFTER 19:00 P.M DUE TO USE OF CHEMICALS
  • NIGHT SWIMMING IS PROHIBITED
  • CHILDREN UNDER THE AGE OF 12 YEARS OLD SHOULD NOT USE THE POOL WITHOUT AN ADULT IN ATTENDANCE
  • DO NOT USE THE POOL WHEN UNDER THE INFLUENCE OF ALCOHOL OR DRUGS
  • IF YOU HAVE A CONTAGIOUS DISEASE THAT CAN BE TRANSMITTED BY WATER OR HAVE BEEN ILL WITH DIRRHEA OR VOMITING IN THE LAST TWO WEEK DO NOT USE THE POOL
  • PEOPLE WITH INFECTIONS, OPEN WOUNDS AND NASAL OR EAR DISCHARGES ARE NOT PERMITTED IN THE POOL
  • SWIMMERS WITH HEART OR CIRCULATORY PROBLEMS ARE ADVISED TO SWIM WITH A BUDDY

We provide laundry service so you can have fresh & clean clothes.

Washing mashine

  • The duration of the washing machine is 35 minutes
  • We provide for free soap & softener
  • One cycle cost: 5 euros (use coins of 1 & 2 euros)

Dryer machine

  • The duration ofthe laundry is 60 minutes
  • One cycle cost: 2 euros (use coins of 2 euros only)
sunday hotel rhodes

You can find outside of the hotel parking area for cars & motorbikes which offers comfort & safety. You don’t need to prebook the parking area its available any time  anytime. Its free of charge 24/7 service.

We can arrange for you a rent a car with full insurance, best prices, comfort & safety for your vacations just let us know all the useful information that we need and we will search it for you.

We can arrange for you a rent a moto with full insurance, best prices, comfort & safety for your vacations just let us know all the useful information that we need and we will search it for you!

Les us guide you in Rhodes Island, Symi & Halki. We can arrange for you an excursion any time you wish. We are cooperating with reliable companies that promise the best trips and make your day trip memorable.

Pcr & Rapid tests

You can book your PCR or RAPID TEST easy and safe with us. Doctor can visit you at the hotel upon request and make your test. PCR TEST is valid for 72 hours and RAPID TEST is valid for 28 hours

Physical Distancing not Social Distancing

Please keep the distance between each other.  People in your family and/or people that share accommodation with you, may not fall in this category unless they develop symptoms commonly appearing in COVID-19 patients. If you become aware of a person in your group showing signs of deteriorating health please contact us immediately.  To practice physical distancing please keep in mind to:

  • Stay at least 2 meters, (about 2 arms’ length) from other people
  • Avoid any physical contact with anyone showing symptoms of COVID-19
  • Avoid handshakes, hugs and kisses when greeting other people
  • Limit physical contact with others outside your family and travel partners
  • Avoid letting people in your room and do not enter other guest’s rooms
  • Avoid using the elevator without personal protective equipment at all times
  • Do not gather in groups of more than 6 people, especially in closed spaces
  • Stay out of crowded places and avoid mass open gatherings
  • Avoid entering the swimming pool when there are already 10 people in
  • Where you mask indoors

Testing for COVID-19

Everyone on our team is checked daily for COVID-19 symptoms and receive regular training seminars about COVID-19. We strongly advise our employees to self monitor and self isolate at home if they develop any symptoms. Also we carry out regular testing of our team members to minimise the risk of asymptomatic transmission. Our guests are strongly advised to take a highly reliant molecular  COVID-19 test at least 72 hours before checking in.  Please note that we are offering a complimentary antibody test during check in.

In case of a suspected COVID-19 case our action plan is:

  • Quarantine of person with symptoms in their room
  • Quarantine of people staying in the same room as person with symptoms in different room if required
  • Medical examination and sample taking from quarantined persons by the designated hotel doctor
  • Immediate medical attention and transportation arrangements to appropriate medical facility if required
  • Support and information for people directly affected

In case of positive test result our action plan is:

  • Contact tracing and advise action for people who came in contact with infected person while at the hotel
  • Collaboration with local health authorities
  • Disinfection by independent certified agency for affected rooms

To ensure the implementation of the Safe Stay protocol we have created the position of the Safe Stay supervisor, who will have the following duties:

  • Provide continuous support and training for our employees through advice and regular training sessions
  • Supervision of the correct implementation of the Safe Stay protocol
  • Promote and communicate with our guests the basic principles of a Safe Stay at Sunday Hotel
  • Execute our action plan in case of a guest testing positive for COVID-19

Housekeeping and cleaning protocol

  • Cleaning and housekeeping have always scored high in our guest ratings here at Sunday Hotel. Our cleaning protocol has always been strict, efficient and with attention to details. Due to COVID-19 we have reinforced this protocol so that we can minimise the risk through out the facilities and services of Sunday Hotel.

In Sunday hotel pets are not allowed.

RHODES ISLAND & LOCAL AREA INFO

Bus

The nearest bus station for Rhodes City is 300m walking distance from the hotel and it is on the road next to Anixis mini-Market. Opposite you will find the bus station for your return. Both bus stations are under the name Anixis. Also,every bus is passing from the station has the same destination and there are no names or numbers on it.  You can buy your ticket inside the bus driver. Find bus timetables here.

Taxi

We can organize your transfer any time you wish and to any destination just let us know and we will be happy to help. For road trips and transfer services it is better to prebook so you can be on time.

Transfer Details

Additional Information

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We separate the best spots in Rhodes island and we advice you where to go and have best moments for your holidays.

Rhodes Island Guide

Fish Restaurants

Restaurant & Traditional

 

Chinese Restaurants / Sushi

Pizza & Pasta Restaurants

Burger Restaurants

Bakery

Bars & Clubs

Sisha bar

Super Markets

*Opening hours: 08:00am- 21:00pm daily & on Saturdays from 08:00am-20:00pm / except on Sundays which the supermarkets are closed.

Gym

Money exchange

Atm

Gas Station

Souvlaki

Ice Cream & Pastry

Bus Stop

Pharmacies

Flower Shop

Shoping Area

Post office / Courier companies

Play ground for kids

Jewerly

Port/ harbor

Public Authorities

Best Beaches

Sightseen

Kite surf

Museum’s