Policy

Policies, Operations & Code of Conduct in Sunday Hotel

This page contains all policies of Sunday Hotel Rhodes. Here we provide general information about our operations and interactions between members of our team and guests. Also we set rules and code of contact that all our guests are obliged to follow while at Sunday Hotel. If you disagree with any part of our policies for any reason you may not use our rooms and services. Upon completing the registration process you explicitly agree to the following rules that are legally binding.

No Discrimination Policy

Here in Sunday Hotel we promote a friendly environment based on respect and access to our services for people from every background. We welcome guests of all backgrounds based on the principals of authentic Greek hospitality. Bias, prejudice, racism, hatred, verbal abuse and physical violence have no place in Sunday Hotel and will not be tolerated for any reason.

Respect

Everyone, including members of staff, guests and outside visitors must respect all other people in Sunday Hotel at all times. In case you have any issues regarding members of staff, hotel guests or outside visitors please let us know and we will do our best to resolve the problem in an appropriate manner. Insults, threats, and any form of violence will not be tolerated and anyone engaging in such activity will be removed from the premises of Sunday Hotel and the local authorities will be notified immediately.

Open Access

Our rooms and services are available for people from every background regardless of Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status. Everyone is treated equally during their entire stay at Sunday Hotel and is welcome to join our events (e.g. Greek Night, Pool Zumba etc.).

Equal Employment Opportunities

In Sunday Hotel we promote equal employment opportunities and everyone can apply for a job. All applications will be examined carefully and employment decisions are always based on qualifications that best fit the job description. If you want to apply for a job at Sunday Hotel send us your CV and we would be happy to review it.

Environmental Policy

In Sunday Hotel we strongly believe that environmental sustainability is the key to the future. We constantly try to implement and adopt procedures that are environmentally friendly. We are also open to suggestions and remarks that could help us improve our environmental policies, so feel free to contact us regarding this matter.

Energy Saving

Reducing the energy needs and consumption in Sunday Hotel has been one of the main priorities ever since the hotel was built. All our rooms have energy saving features that aim to reduce the consumption of electrical power. Our rooms have key cards or key holders that will cut the power supply of all unnecessary appliances as well as lights when the room is not occupied. Moreover all air conditioning are of the highest energy efficiency rating and there are sensors that will shut the air conditioning units when windows or balcony doors are opened. Lights in the rooms and communal areas, are of the highest energy efficiency and 95% of them are LED. The hotel employs solar power to heat water during the sunlight hours and a heat pump of A+++ energy category during the night. Finally we have installed sun light sensors and timers to ensure that all lights in the communal areas as well as the pool are shut as soon as the first sun light appears. After our renovation that was completed in April 2018 we are happy to announce that our overall energy consumption was reduced by 60%. We kindly ask our guest to respect our efforts with regards to energy saving and help us in this endeavor by using the above mentioned features. So please do not leave the key card in the holder while you are not in the room. Do not leave lights on when you don’t need them. Do not leave electrical appliances on when not necessary.

Water Saving

Here in Sunday Hotel we try to conserve as much water as possible. The pool uses an overflow system that constantly recycles the water used. This way we are able to conserve 90% of the pool water, thus saving up to 45.000 cubic meters of water per season.  Our automated garden watering system ensures that there is no waste of water when watering the gardens and plants in the hotel grounds. Currently we are funding a study from specialized engineers aiming to conserve water from showers and other uses. We kindly ask our guest to respect our efforts with regards to water saving and help us in this endeavour by not overusing or wasting water in their kitchens or showers. Also please do not intentionally overflow the pool by diving or “cannonballs”. Please report all leaks that you may find or notice to reception or a member of staff.

Garbage & Waste

In Sunday Hotel we endeavour to recycle as much garbage and waste as possible. We already recycle all packaging, plastic, paper, aluminium and glass. We have installed recycling bins in the communal areas of the hotel for our guests to join our efforts. In the reception we have a specified container for disposing batteries. We kindly ask our guest to respect our efforts with regards to garbage and waste recycling and help us in this endeavour by using the designated bins and splitting their garbage accordingly.

No Smoking Policy

Smoking is undeniably bad for you and everyone around you, therefore smoking is not allowed indoors. Smoking is also not allowed within 1 meter of the pool. Thank you for not smoking in your room and all other enclosed public areas of Sunday Hotel. Even though smoking is not prohibited in open spaces we kindly request that you do not smoke near other people and especially children. Also we kindly ask that you do not discard the remains of cigarettes on the floor or dustbins but use a proper ashtray.

Reception Operation & Policies

The reception at Sunday Hotel handles all the daily operations including check in, check out, registration, housekeeping, transfer services, luggage storage, payments, special requests, complaints and issues between guests or visitors. Our reception team will help you with any questions you might have and provide information about Sunday Hotel and the local area.

Opening Hours

Reception is open from 08:00 until 23:00 every day. During these times you can use the reception services (Check in, check out, luggage storage, book transfer services, excursions, medical assistance etc.) and speak to a member of our team, who will be happy to assist you. You can also contact us by dialling 100 from the phone in your room. You can keep your room keys and key cards with you at all times or leave them at reception. If you are returning to the hotel after reception closing time and you wish to leave your key at reception you must inform our staff at reception. In this case your key can be stored in the key box located outside reception and you will need to acquire the password in advance from reception.

Contact outside Opening Hours

When reception is closed you can contact us by using the emergency phone located on the left of the reception door. Just press the speaker button to talk to a member of our staff who will assist you. Calls from the speaker phone are free. You can also use our 24 hour help line by calling 0030 6936860326. Phone charges may apply depending on your phone service provider.

Check In

Check in starts daily at 14:00 and ends at 23:00. Early check in is possible but subject to availability. Late check in is possible but you need to contact us in advance to make appropriate arrangements.

Check Out

Check out starts at daily 08:00 and ends at 12:00. Early check out is possible but you need to inform the reception at least 24 hours in advance to make arrangements. Late check-out is possible but subject to availability. If availability permits it the check-out time can be extended until 14:00 free of charge. If you wish to keep your room longer than 14:00 you need to inform reception at least 24 hours in advance. Day use of your room is subject to availability and extra charges apply.

Registration

When you check in at Sunday Hotel you are required to complete our registration process. During the registration you are required to provide us with a valid ID, working mobile phone number and your email. The ID is used for reservation verification purposes and will be returned to you as soon as the registration process is completed. Your mobile phone will be used in case the hotel needs to contact you for matters regarding your reservation and in cases of emergency. Your email will be used to send you information about Sunday Hotel, the local area and the services we provide. Please note that in order to allocate you a room, the registration process must be completed. We reserve the right to deny check in to anyone refusing to provide a valid ID and at least a mobile number or email address.

GDPR & Privacy

The hotel has a GDPR compliant privacy policy and the personal data we collect is always kept safe and will be never sold to third parties. You can access, modify or request to delete your personal data on our customer portal. If you have any questions regarding your personal data you can contact our Data Protection Officer via email at dpo@sundayhotel.gr. Please note that there is a CCTV system in operation and it may cover all public areas of Sunday Hotel at all times.

Housekeeping

Our rooms are cleaned every day except Sunday. In case that you do not want cleaning you can let our staff know by pressing the “do not disturb” button on the key card holder in your room. Also if you are in your room but would like the cleaners to make you room, press the “make room” button also located on the key card holder in your room. If your room is not occupied (i.e. you are not in or the key card is removed from the holder) and “do not disturb” is not activated then the cleaners will enter the room and clean it. Please note that housekeeping starts at 08:00 and ends at 15:00 every day. In case that you activate “make room” after 15:00 your room will be cleaned the following day. Towels are changed daily and bed sheets are changed every second day. In case you need fresh bed linen, please let us know and we will change it for you. Please do not remove, glassware, cutlery, or other items from your rooms. Please do not use the room towels at the pool, but use the pool towels that are provided free of charge at reception.

Payments

Reception accepts payments in cash and by credit/debit card. Please note that according to Greek law cash payments cannot exceed the amount of €500. For payments over this amount an electronic transaction is required (credit card or bank transfer). In Sunday Hotel we accept visa, mastercard, amex and union pay credit and debit cards. All payments are accompanied by the appropriate invoice or proof of payment. If you don’t receive an invoice or receipt you are not obliged to pay. Please note that as per Greek law invoices for room stays are always given at check out.

Cancellation & Prepayment

Cancellation policy may vary according to booking. The applicable cancellation policy is explicitly given on your confirmation voucher. Non-refundable reservations need to be fully paid in advance to be confirmed. Non-refundable reservations are always paid electronically (i.e. credit/debit card or bank transfer). In case that a payment for non-refundable reservations is not made within the specified time, then the booking may be cancelled without further notice. Refundable reservations can be cancelled up to 14 days before the check in date free of charge. Please note that credit/debit cards provided with your booking will be pre authorized for the full amount 1 or 2 weeks before the arrival date. In case that the pre authorization fails, we will contact you to provide a new credit card within 24 hours or make alternative arrangements. In case that there is no contact in 24 hours your reservation may be cancelled without further notice. Refundable reservations that are cancelled by guests less than 14 days before arrival date will have a 50% refund. In case that a guest fails to arrive at their check in date without notifying us in advance will be considered a no show. No show reservations are cancelled at the end of check in day (midnight) and are non-refundable.

Booking & Room Allocation

When you make a booking at Sunday Hotel you will receive a confirmation voucher. On this voucher you can find all the information regarding your booking. On the confirmation voucher you will find the room type you booked and the facilities included, your check in date, your check out date, the cost of accommodation and services provided, the amount of taxes payable at the hotel, the cancellation and pre-payment policy. Please note that you may also add a request (i.e. bedding preference, floor, view etc.). However please keep in mind that requests are not guaranteed and are always subject to availability. Booking on our webpage will require a credit card or bank transfer and you can choose you cancellation policy accordingly. Booking with us via email or phone is possible however all booking taken on the phone or via email will require full prepayment via bank transfer and are non-refundable.

Complaints & Compensation Claims

In Sunday Hotel we take our customers satisfaction very seriously and we encourage our guests to let us know of any problem or issue they might have. This gives us a chance to address any problem that might arise and improve our services. In case that you have a complaint you need to notify us in writing by at least one of the following methods: 1) Fill out the complaint form and submit it at reception. To get a complaint form, please ask at reception. 2) Send us an email at info@sundayhotel.gr with a detailed description of any issues and shortcomings regarding your stay at Sunday Hotel. 3) Contact the representative or primary contact of the travel agency/point of sale that the booking was originally made. Please note that your complaint must be made within a maximum of 7 working days from your check out date. If a complaint is made without using one of the methods above or if it is made after the mentioned deadline, then you explicitly waive every right to be compensated.

Restaurant Bar Operation & Policies

Our restaurant and bar accommodates breakfast, lunch & dinner for our guests and visitors every day. The premises also cater for guests and visitors using the sunbeds and pool.

Breakfast Buffet

Breakfast is served from 08:00 until 11:00 every day at the restaurant. During this time guest and visitors are welcome to eat at the buffet. If you have pre booked breakfast please let our staff know, and provide them your room number for reference. If you have not booked breakfast in advance you are welcome to use the buffet at an additional charge of €6 per person. Children under the age of 12 years old can use the buffet for an additional charge of €3.80. Children under 3 years old can eat breakfast for free when accompanied by a paying adult. There is no limit to what you can have at our breakfast buffet, however all food must be consumed within the restaurant and you are forbidden to take away any items. This is due to health and safety reasons and the management of Sunday Hotel and the restaurant are not responsible for any illness, injury, disability or even death from consuming breakfast items outside the restaurant.

Lunch & Dinner

The restaurant opens for lunch at 14:00 and serves dishes from the menu until 22:00. Although it is not necessary to book your table in advance you may do so by talking to a member of our restaurant team who will take your reservation. If you are currently staying in Sunday Hotel you can charge the bill to your room and pay on check out. Please note that you will have to sign the bill confirming that you have checked the charges and agree to them. The restaurant takes last orders for food at 22:00 and meals maybe served until 22:30. After this time the kitchen is closed and the premises stay open for drinks only.

Minimum Age

The restaurant can be used by people of all ages. However please note that children under the age of 12 must be accompanied by an adult parent or guardian. Minimum age for alcohol consumption in Greece is 18 years old.

Allergies & Dietary Information

Customers, guests and visitors with allergies or dietary intolerance are obliged to inform the restaurant staff before ordering their food or drinks. Also in case that you have an allergy or intolerance or any other kind of restriction to what you can consume you must order food and drink yourself and you are explicitly forbidden to ask someone else to order food or drinks for you. In case you have booked breakfast with your reservation you must report any allergies, intolerance or restriction to what you can consume at reception during check in. The restaurant and management of Sunday Hotel is not responsible for any injury, disability or fatality even death arising from allergies, intolerance or any kind of dietary restriction, unless we have been explicitly informed before food or drinks have been ordered.

Personal Property

While at the restaurant area you are required to keep safe your personal property at all times and you are solely responsible to do so. Management is not responsible for any loss or damage to any personal property, arising from whatsoever reasons while at the restaurant and bar area.

Special Events

In Sunday Hotel restaurant we may organize special events and themed nights (e.g. Greek Night). During the events the menu as well as the serving times may be changed without restrictions and items may be unavailable. Please note that all events and themed nights are announced in advance and require registration in order for guests to participate.

Code of Conduct

Anyone who appears to be intoxicated maybe denied service. Abusive behaviour, verbal or physical, will not be tolerated. Please be respectful towards members of staff, other guests and visitors. Although there is no strict dress code, please note that you may not enter the restaurant & bar area while wet from the pool or shower as it creates a slippery hazard for yourself and other users of the premises.

Health & Safety Rules

While at Sunday Hotel you are required to follow some simple rules in order to protect yourself, other guests and visitors. The safety of everyone at Sunday Hotel is of the highest importance and therefore everyone must behave in a manner that does not endanger themselves and others. Anyone who behaves in a way that endangers themselves or others will receive an official warning from the management of Sunday Hotel. In case that the warning is ignored then this person will be removed from the premises.

General Safety Rules

  • Do not climb any railings, walls, balconies, flowering pots, sunbeds, chairs, tables and anything not meant to be climbed.
  • Do not run, especially when wet, on any surface or stairs under no circumstances.
  • Do not tamper with electrical boards, fittings, appliances etc.
  • Do not invite strangers in your room or give them your keys and access card.
  • Do not leave the key or access card in the holders when not in the room.
  • Keep your door closed when not in the room.
  • Make sure that all cooking rings are switched off when they are not in use and when you exit the room.
  • If you have children with you make sure that they are under your strict supervision at all times.
  • Do not bring explosives or hazardous materials in your room, public areas and anywhere in the hotel grounds.
  • Do not bring dangerous or exotic animals anywhere in the hotel grounds.
  • Every kind of weapon and firearm is strictly forbidden in the hotel grounds even if you are fully licenced to carry or operate it.
  • Do not enter rooms of other guests without their permission as well as hotel areas marked as staff only.
  • Do not enter the restaurant kitchen, the storage room, the laundry room
  • Report any kind of danger to reception or any hotel staff available.
  • Read and familiarise yourself with the pool area usage rules.
  • Follow health and safety instruction, written or verbal, from hotel staff without objections at all times.

Pool Rules

The use of the pool is only allowed after accepting the safety rules and policies of its operation. Anyone that disagrees or does not accept the pool rules is not allowed to use the pool and pool area facilities.

  • The Pool area is open daily from 08:00 to 18:00.
  • The pool has a minimum depth of 1.00 meters and a maximum of 1.80 meters.
  • There is no lifeguard on duty. Anyone who does not know how to swim is strictly forbidden to use the pool.
  • Guests swim at their own risk and the Hotel will not be responsible for any injuries while using the pool facilities.
  • Proper swimming costume is compulsory for using the swimming pool facilities.
  • Do not apply any lotion/cream on the body before entering the pool.
  • Taking shower before entering the pool is mandatory, and it is also advisable to take bath with soap after leaving the pool.
  • Children below 14 years must be accompanied by an adult in swimwear. A maximum of two children can be supervised by an adult.
  • Children swimming with inflated teaching aid must be strictly supervised by their parents or guardians.
  • Infants must be always and constantly supervised by their parents or guardians everywhere in the pool and pool area.
  • In case you have long hair please ensure that you put on a swimming cap or hairband before entering the pool.
  • Food and Beverages from outside the Hotel is not allowed in the Pool area.
  • Use the pool steps to enter and exit the swimming pool to avoid any injury.
  • Diving is strictly prohibited as it can lead to injury. Do not dive in the pool under any circumstances.
  • Pool is only for swimming, any other fun play in the pool should be avoided.
  • Do not run in and around the pool facility for your own and other people safety.
  • Respect other user of the pool and refrain from shouting, cursing, fighting and pushing other people in the pool.
  • Any person suffering from a known serious medical condition (e.g. heart disease, severe circulation problems, epilepsy or respiratory problems) should not use the swimming pool.
  • Anyone with skin disease, open sores, bandaged wounds, and boils, inflamed eyes, discharging nasal or ear passages and any infectious disease is not allowed to use the pool.
  • Any person under the influence of alcohol or drugs is not permitted in the pool or the surrounding area.
  • Spitting, spouting of water, blowing nose in the pool are prohibited.
  • Throwing litter in the pool or the drains around it is strictly prohibited as it may choke pipe lines/drainage system of swimming pool.
  • Do not wear holy thread, golden chain, rings or other jewellery while swimming.
  • Keep all valuables safe at all times, management cannot be held liable for loss of any valuables or other personal property left at the swimming pool premises.
  • Do not swim when you are hungry, exhausted, overheated and for at least an hour after the meal.
  • Follow the instructions of the hotel staff at all time and without objections for your safety.
  • Food and drinks are not permitted in the pool or close to it.
  • Gum chewing is not permitted anywhere in the pool area for health and safety reasons.
  • Taking photos or videos of other guests without their explicit consent is strictly forbidden.
  • Emergency procedures must be observed by swimmers and they must leave the pool area immediately upon signal or request from the hotel staff.
  • There is a CCTV in operation that monitors the pool area.
  • Hotel or Management is not responsible for any loss or damage to any personal property, injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the swimming area.
  • These rules and regulations are subject to change any time without notice.

In case of Fire

Upon hearing the fire alarm you must remain calm and make your way to the closest exit using the stairs. The use of the elevator is strictly forbidden even if it appears to be fully operational! As you exit the building you must:

  1. Immediately use the nearest fire alarm and attempt to exit the building using only the stairs. Do not waste time collecting personal items
  2. Remain in your room if you are unable to exit the building safely because of smoke or fire. Keep the door closed and await assistance from the fire department. If smoke is entering under or around the door, stuff damp sheets or blankets in the spaces to help keep smoke out. If possible, open a window and waive or hang a brightly coloured towel or garment to notify rescue personnel of your location.
  3. When evacuating the building, be sure to feel doors for heat before opening them to be sure there is no fire danger on the other side.
  4. If there is smoke in the air, stay low to the ground, especially your head, to reduce inhalation exposure. Keep on hand on the wall to prevent disorientation and crawl to the nearest exit.
  5. Once away and clear from danger, call 191 for the fire department or the European emergency number 112 and inform them of the fire.
  6. Make your way to the exit of the hotel grounds and await for further instructions from emergency personnel.
  7. If you become aware of other guests being trapped tell emergency personnel and authorities they are missing and may need assistance.
  8. Follow the instruction of emergency personnel immediately and without objections at all times.

Fire Safety Precautions and Fire Systems Equipment

  • Keep doorways, corridors and egress paths clear and unobstructed at all times.
  • Do not overload electrical outlets. Use surge protected multi-outlet power strips and extension cords when necessary.
  • Never store flammable materials in your room or apartment.
  • Do not tamper with any fire system equipment such as smoke detectors, fire stations or fire extinguishers. Doing so is a criminal offence.
  • Intentionally raising a false alarm is a criminal offence. It endangers the lives of the occupants and emergency personnel.
  • Treat every fire alarm as an emergency. If the alarm sounds, exit the building immediately.

In case of Earthquake

In the unlikely event of a strong earthquake remain calm and follow the instructions listed bellow. Please note that instructions are different depending on being indoors or outdoors. Do not panic. Most people killed in earthquakes are due to panic.

If you are indoors during an earthquake

  • Drop to the ground and take cover by getting under a sturdy table or other piece of furniture and hold on until it stops shaking. If there is no table or desk near you, cover your head with your arms and crouch in an inside corner of the room.
  • Stay away from windows, shelves and anything else that could fall, such as lighting fixtures or furniture.
  • Stay in bed if you are there when the earthquake strikes. Hold on and protect your head with a pillow, unless you are under a heavy fixture or any object that could fall. In that case, move to the nearest safe place.
  • Stay inside until the shaking stops and it is safe to go outside. Do not exit a building during the shaking. Research has shown that most injuries occur when people inside buildings attempt to move to a different location inside the building or try to leave.
  • Do not use the elevator.
  • Be aware that the electricity may go out or the sprinkler systems or fire alarms may turn on.

If you are outdoors during an earthquake

  • Stay there.
  • Move away from buildings, street lights, and utility wires.
  • Once in the open, stay there until the shaking stops. The greatest danger exists directly outside buildings, at exits and alongside exterior walls.

If you are trapped under debris

  • Do not light a match.
  • Do not move around or kick up dust.
  • Cover your mouth with a handkerchief or clothing.
  • Tap on a pipe or wall so rescuers can locate you. Use a whistle if one is available. Shout only as a last resort. Shouting can cause you to inhale dangerous amounts of dust.

 

Last update: 01 August 2019