Policy

Policies and operations of Sunday Hotel

In this section we provide general information about our operations and interactions between members of our team and guests. Also we set rules and code of contact that all our guests are obliged to follow while at Sunday Hotel.

Safe Stay at Sunday Hotel

Our Safe Stay protocol aims to provide a safe stay for all our guests while at the same time creating a hospitable environment. Striking the perfect balance is a considerable challenge as hospitality and social distancing do not naturally coexist. Authentic Greek hospitality requires people to come closer, communicate and exchange experiences, while social distancing requires people to isolate and limit interactions. Here at Sunday hotel we believe that we can find the balance by keeping strong communication with our guests despite the physical distance required. We strongly encourage our guests to stand by our side in this quest by following a few simple rules of hygiene and behaviour, that already are part of our work etiquette.

Physical Distancing not Social Distancing

The cornerstones of our operations in Sunday Hotel are the principles of authentic Greek hospitality (Filoxenia). It has always been central in our culture to provide a place that feels like home to our guests and this requires get close to people. The COVID-19 pandemic poses a serious challenge as hospitality and social distancing cannot naturally coexist. Therefore we need to adapt in ways that will safeguard everyone’s health but also preserve an environment where people can interact, exchange information and experience the true values of Filoxenia. To do this we make use of our long experience in hospitality and technology, by promoting physical distancing and social convergence. We aim to enhance the level of interaction with our guests online, via phone, video calls, messaging services, social media and applications, while at the same time setting the rules that promote physical distancing.

What is physical distancing?

Physical distancing means keeping space between yourself and other people. People in your family and/or people that share accommodation with you, may not fall in this category unless they develop symptoms commonly appearing in COVID-19 patients. If you become aware of a person in your group showing signs of deteriorating health please contact us immediately.  To practice physical distancing please keep in mind to:

  • Stay at least 2 meters, (about 2 arms’ length) from other people
  • Avoid any physical contact with anyone showing symptoms of COVID-19
  • Avoid handshakes, hugs and kisses when greeting other people
  • Limit physical contact with others outside your family and travel partners
  • Avoid letting people in your room and do not enter other guest’s rooms
  • Avoid using the elevator without personal protective equipment at all times
  • Do not gather in groups of more than 6 people, especially in closed spaces
  • Stay out of crowded places and avoid mass open gatherings
  • Avoid entering the swimming pool when there are already 10 people in

Monitor for symptoms of COVID-19

It is strongly advised to regularly self monitor for common symptoms of COVID-19. People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms of COVID-19 patients include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Please note that this list does not include all possible symptoms. If you feel unwell do not hesitate to contact us. Keep calm and let us know.We have an action plan that will make sure you are in good hands. If you notice anyone with any of the above symptoms please physically distance yourself and inform any member of our team. Please keep in mind to do this in a respectful manner.

Testing for COVID-19

Everyone on our team is checked daily for COVID-19 symptoms and receive regular training seminars about COVID-19. We strongly advise our employees to self monitor and self isolate at home if they develop any symptoms. Also we carry out regular testing of our team members to minimise the risk of asymptomatic transmission. Our guests are strongly advised to take a highly reliant molecular  COVID-19 test at least 72 hours before checking in.  Please note that we are offering a complimentary antibody test during check in.

Care for people at higher risk

Some people are at increased risk from COVID-19 and should take some extra measures. Please keep up-to-date records of your medical conditions and medications, and ensure that you have a sufficient supply of your prescription and over-the-counter medications. Be aware of serious symptoms of if you have underlying conditions, of COVID-19 symptoms, and ask for our help immediately via one of the many contact ways provided during registration and check in. Based on what we know now, those at high-risk for severe illness from COVID-19 are people 65 years and older and people of all ages with underlying medical conditions, particularly if not well controlled, including:

  • People with chronic lung disease or moderate to severe asthma
  • People who have serious heart conditions
  • People with severe obesity (body mass index [BMI] of 40 or higher)
  • People with diabetes
  • People with chronic kidney disease undergoing dialysis
  • People with liver disease
  • People who are immunocompromised including those receiving cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications

If you or a person staying with you belong in a high risk group please let us know. We are here to help you with anything that is required. If you need medical assistance our medical expert will proceed with all necessary actions required. Please remain calm and follow the doctors instructions at all times.

In case of a suspected COVID-19 case our action plan is:

  • Quarantine of person with symptoms in their room
  • Quarantine of people staying in the same room as person with symptoms in different room if required
  • Medical examination and sample taking from quarantined persons by the designated hotel doctor
  • Immediate medical attention and transportation arrangements to appropriate medical facility if required
  • Support and information for people directly affected

In case of positive test result our action plan is:

  • Contact tracing and advise action for people who came in contact with infected person while at the hotel
  • Collaboration with local health authorities
  • Disinfection by independent certified agency for affected rooms

To ensure the implementation of the Safe Stay protocol we have created the position of the Safe Stay supervisor, who will have the following duties:

  • Provide continuous support and training for our employees through advice and regular training sessions
  • Supervision of the correct implementation of the Safe Stay protocol
  • Promote and communicate with our guests the basic principles of a Safe Stay at Sunday Hotel
  • Execute our action plan in case of a guest testing positive for COVID-19

With a strong sense of responsibility

Here at Sunday Hotel we have always cared about our guests. Cleanliness and hygiene are among our higher ratings from our beloved guests. COVID-19 has inevitably changed our lives and we need to adjust to the “new” normal. Adjusting to the new normal presents a big challenge and we will need to constantly work in our processes and follow protocols that minimise the risk from COVID-19. So here is our cleaning protocol.

Housekeeping and cleaning protocol

Cleaning and housekeeping have always scored high in our guest ratings here at Sunday Hotel. Our cleaning protocol has always been strict, efficient and with attention to details. Due to COVID-19 we have reinforced this protocol so that we can minimise the risk through out the facilities and services of Sunday Hotel.

Before check in

All rooms undergo a deep cleaning procedure and a sanitation procedure in order to be prepared for our guests. This is a three step process to ensure that the room is completely safe when our guests enter. The three steps are:

  1. Deep cleaning
  2. Sanitation
  3. Inspection by our safety officer

Deep cleaning includes:

  • Bathroom, bedroom, kitchen, balcony/outdoor space
  • Floors, walls, ceiling, windows, tables, kitchen and utility surfaces, wardrobes, shelves, drawers, plates, glasses, cutlery, cooking utensils, bins, door knobs, hand rails, phones, fridge, household appliances, remote controls, light switches and key card holders
  • Circulation of fresh air
  • Use of government approved cleaning products and methods
  • High temperature (70C or above) washing regime for bed linen and towels

Sanitation includes:

  • Steam cleaning of the entire room
  • Use of government approved sanitation products with antibacterial and antiviral agents
  • Sanitation of air conditioning filters
  • Use of disposable covers for remote controls
  • Complimentary hand washing and sanitation products

Quality assurance of cleaning and sanitation process

  • Room checked on key points prior to check in by supervisor who oversees the cleaning protocol
  • Room is sealed to ensure that guests are the first to enter
  • Room remains empty 24 hours between guests when hotel capacity permits it

Cleaning during the stay

Due to COVID-19 the daily cleaning service is only available on request. You can request room cleaning daily from 10:00 until 14:00 and we will be happy to provide this service for you. It is strongly advised to plan your cleaning preferences in advance (e.g during check in or from the previous day) in order to better facilitate this service. In order for us to clean your room we request that all your personal belongings must be stored away in the wardrobe, shelves and drawers provided or in your suitcase.

Please note that you may request clean bed linen and towels at any time. To do that please contact us preferably via phone, messaging or video call. Please do not remove the bed linen and towels from your room and place them in the cloth bags provided for this purpose.

Cleaning of communal areas

All communal areas in Sunday Hotel are cleaned daily. High traffic areas and surfaces that may be frequently touched by people are cleaned multiple times per day. Please note that most commonly touched objects include:

  • door handles
  • hand rails
  • switches
  • buttons
  • tables
  • sunbeds
  • bar surfaces
  • reception desk
  • public toilets
  • wash basins
  • showers

Please note that hand sanitiser is available at the entrances of communal indoor spaces of Sunday Hotel. We strongly advise you to wash your hands thoroughly with soap or sanitiser if you have have touched any of the above.

Working together with our guests

We would like to invite our guests to join our efforts and act responsibly. Here we provide a wealth of information about COVID-19 and what you can do to protect yourself and others. Watch this video from the World Health Organisation with a few simple rules to protect yourself from COVID-19

To prevent the spread of COVID-19:

  • Clean your hands often. Use soap and water, or an alcohol-based hand rub.
  • Maintain a safe distance from anyone who is coughing or sneezing.
  • Don’t touch your eyes, nose or mouth.
  • Cover your nose and mouth with your bent elbow or a tissue when you cough or sneeze.
  • Stay in your room if you feel unwell. Let us know immediately to inform the hotel’s doctor

Personal Hygiene Etiquette

Every member of our team here at Sunday Hotel is encouraged to follow a few simple personal hygiene rules that show how much we care for our guests. We also strongly encourage our guests to follow these rules and help us safeguard the well being of everyone.

Washing hands frequently

Every member of our team is receiving constant training and seminars that remind us to wash our hands thoroughly, specially:

  • Before touching their eyes, nose, or mouth
  • Before, during, and after preparing food
  • Before eating food
  • After blowing your nose, coughing, or sneezing
  • After using the toilet
  • After touching garbage
  • After they have been in any area of the hotel and touched an item or surface that may be frequently touched by other people, such as door handles, hand rails, tables, registers/screens, etc.

We strongly recommend to our guests to follow the same rules. Everyone should consider to also wash their hands:

  • Before and after treating a cut or wound
  • Before and after caring for someone at home who is sick with vomiting or diarrhea
  • After changing diapers or cleaning up a child who has used the toilet
  • After touching an animal, animal feed, or animal waste
  • After handling pet food or pet treats

Using personal protective measures

Our team is required to wear personal protective equipment when coming in close contact with others. The use of face masks, face shields and gloves is necessary when we come to close proximity to other members of staff, employees of suppliers, guests and visitors. We also advise our guests to use personal protective measures when they need to interact with someone that is not staying in the same room as them and keeping the minimum distance of 2 meters (6 feet) is not possible. It is very important that personal safety measures are used correctly in order to minimise the risk of exposure to COVID-19. If you require personal protective equipment please let us know and we would be happy to provide them. Here are 2 videos that show the correct use of face masks (fabric and medical).

While a cloth mask is appropriate for most occasions during everyday interaction with other people, a medical mask is strongly advised if you are providing healthcare for a person that is sick.



Enhancing communication with the use of technology

We have developed our reception protocol in order to facilitate registration, check in, check out and payment with the minimum amount of physical contact. This protocol embodies the principles of friendly and prompt communication via a number modern ways in order to stay in touch and keep a safe distance.

Personal communication

With the use of our reservation management system and the messaging technology it employs, we aim to simplify the check in of our guests. All reservations that enter our systems will receive an automated email with all the available forms of online communication we facilitate in Sunday Hotel. This email contains links to our online knowledge base including this article. It is designed to be a quick reference for our guests that can access a wealth of information easily from their mobile device. It is strongly advised to communicate with us and let us know in advance key information regarding your time and means of arrival at the hotel and your preferred way of communication.

Virtual assistance and meetings

If you require information during your stay we are happy to arrange a video conference or a virtual meeting so that we can give you the information you might need and answer your questions about our rooms and services. We are also more than happy to help you plan your holidays in Rhodes and provide many interesting and useful tips.

Certification and collaboration with experts and authorities

We have already acquired the special “HEALTH FIRST” stamped from the ministry of Tourism that is awarded to hotels and accommodations that can prove to adhere to robust health and safety standards.

 

 

Other Policies

No Discrimination Policy

Here in Sunday Hotel we promote a friendly environment based on respect and access to our services for people from every background. We welcome guests of all backgrounds based on the principals of authentic Greek hospitality. Bias, prejudice, racism, hatred, verbal abuse and physical violence have no place in Sunday Hotel and will not be tolerated for any reason.

Respect

Everyone, including members of staff, guests and outside visitors must respect all other people in Sunday Hotel at all times. In case you have any issues regarding members of staff, hotel guests or outside visitors please let us know and we will do our best to resolve the problem in an appropriate manner. Insults, threats, and any form of violence will not be tolerated and anyone engaging in such activity will be removed from the premises of Sunday Hotel and the local authorities will be notified immediately.

Open Access

Our rooms and services are available for people from every background regardless of Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status. Everyone is treated equally during their entire stay at Sunday Hotel and is welcome to join our events (e.g. Greek Night, Pool Zumba etc.).

Equal Employment Opportunities

In Sunday Hotel we promote equal employment opportunities and everyone can apply for a job. All applications will be examined carefully and employment decisions are always based on qualifications that best fit the job description. If you want to apply for a job at Sunday Hotel send us your CV and we would be happy to review it.

Environmental Policy

In Sunday Hotel we strongly believe that environmental sustainability is the key to the future. We constantly try to implement and adopt procedures that are environmentally friendly. We are also open to suggestions and remarks that could help us improve our environmental policies, so feel free to contact us regarding this matter.

Energy Saving

Reducing the energy needs and consumption in Sunday Hotel has been one of the main priorities ever since the hotel was built. All our rooms have energy saving features that aim to reduce the consumption of electrical power. Our rooms have key cards or key holders that will cut the power supply of all unnecessary appliances as well as lights when the room is not occupied. Moreover all air conditioning are of the highest energy efficiency rating and there are sensors that will shut the air conditioning units when windows or balcony doors are opened. Lights in the rooms and communal areas, are of the highest energy efficiency and 95% of them are LED. The hotel employs solar power to heat water during the sunlight hours and a heat pump of A+++ energy category during the night. Finally we have installed sun light sensors and timers to ensure that all lights in the communal areas as well as the pool are shut as soon as the first sun light appears. After our renovation that was completed in April 2018 we are happy to announce that our overall energy consumption was reduced by 60%. We kindly ask our guest to respect our efforts with regards to energy saving and help us in this endeavor by using the above mentioned features. So please do not leave the key card in the holder while you are not in the room. Do not leave lights on when you don’t need them. Do not leave electrical appliances on when not necessary.

Water Saving

Here in Sunday Hotel we try to conserve as much water as possible. The pool uses an overflow system that constantly recycles the water used. This way we are able to conserve 90% of the pool water, thus saving up to 45.000 cubic meters of water per season.  Our automated garden watering system ensures that there is no waste of water when watering the gardens and plants in the hotel grounds. Currently we are funding a study from specialized engineers aiming to conserve water from showers and other uses. We kindly ask our guest to respect our efforts with regards to water saving and help us in this endeavour by not overusing or wasting water in their kitchens or showers. Also please do not intentionally overflow the pool by diving or “cannonballs”. Please report all leaks that you may find or notice to reception or a member of staff.

Garbage & Waste

In Sunday Hotel we endeavour to recycle as much garbage and waste as possible. We already recycle all packaging, plastic, paper, aluminium and glass. We have installed recycling bins in the communal areas of the hotel for our guests to join our efforts. In the reception we have a specified container for disposing batteries. We kindly ask our guest to respect our efforts with regards to garbage and waste recycling and help us in this endeavour by using the designated bins and splitting their garbage accordingly.

No Smoking Policy

Smoking is undeniably bad for you and everyone around you, therefore smoking is not allowed indoors. Smoking is also not allowed within 1 meter of the pool. Thank you for not smoking in your room and all other enclosed public areas of Sunday Hotel. Even though smoking is not prohibited in open spaces we kindly request that you do not smoke near other people and especially children. Also we kindly ask that you do not discard the remains of cigarettes on the floor or dustbins but use a proper ashtray.

Reception Operation & Policies

The reception at Sunday Hotel handles all the daily operations including check in, check out, registration, housekeeping, transfer services, luggage storage, payments, special requests, complaints and issues between guests or visitors. Our reception team will help you with any questions you might have and provide information about Sunday Hotel and the local area.

Opening Hours

Reception is open from 08:00 until 23:00 every day. During these times you can use the reception services (Check in, check out, luggage storage, book transfer services, excursions, medical assistance etc.) and speak to a member of our team, who will be happy to assist you. Please keep in mind that due to COVID-19 physical distance and the use of personal protective equipment is strongly advised. You can also contact us in a number of ways:

  • Dial 100 from the phone in your room to contact reception during opening hours
  • Call +30 22410 93740 and wait to be connected with a member of our team
  • Call +30 6936860326 if you need help or in case of emergency
  • messenger
  • Skype
  • Viber
  • Whatsapp

Contact outside Opening Hours

When reception is closed you can contact us by using the emergency phone located on the left of the reception door. Just press the speaker button to talk to a member of our staff who will assist you. Calls from the speaker phone are free. You can also use our 24 hour help line by calling 0030 6936860326. Phone charges may apply depending on your phone service provider.

Check In

Check in starts daily at 14:00 and ends at 23:00. Early check in is possible but subject to availability. Late check in is possible but you need to contact us in advance to make appropriate arrangements.  Due to COVID-19 when you arrive at the hotel a member of our reception team will greet you wearing personal protective equipment and will offer you complimentary hand sanitiser. Using your booking reference we can quickly identify you and escort you to your room while keeping safe distances. We will exchange contact information and establish a preferred communication method. Luggage are placed in the elevator if necessary but guests are politely asked to take the stairs. If you or a person you travel with has mobility issues let us know in advance and we will make extra arrangements to ensure accessibility.

Check Out

Check out starts at daily 08:00 and ends at 11:00. Early check out is possible but you need to inform the reception at least 24 hours in advance to make arrangements. Late check-out is possible but subject to availability. If availability permits it the check-out time can be extended until 14:00 free of charge. If you wish to keep your room longer than 14:00 you need to inform reception at least 24 hours in advance. Day use of your room is subject to availability and extra charges apply. Due to COVID-19 we will contact you the night before your check out to make all necessary arrangements, so that your check out is prompt and with minimal physical contact. Once you check out you will receive an email that will contain information on how you can keep in touch with us.

Registration

When you check in at Sunday Hotel you are required to complete our registration process. During the registration you are required to provide us with a valid ID, working mobile phone number and your email. The ID is used for reservation verification purposes. Your mobile phone will be used in case the hotel needs to contact you for matters regarding your reservation and in cases of emergency. Your email will be used to send you information about Sunday Hotel, the local area and the services we provide. Please note that in order to allocate you a room faster, the registration process can be completed electronically before check in. Due to COVID-19 virtual registration is strongly recommended.

GDPR & Privacy

The hotel has a GDPR compliant privacy policy and the personal data we collect is always kept safe and will be never sold to third parties. You can access, modify or request to delete your personal data on our customer portal. If you have any questions regarding your personal data you can contact our Data Protection Officer via email at dpo@sundayhotel.gr. Please note that there is a CCTV system in operation and it may cover all public areas of Sunday Hotel at all times. Due to COVID-19 we are require to keep a records of a medical nature that will be kept safe in a separate encrypted database for a period of up to a month for the purposes of tracing an epidemic.

Housekeeping

Our rooms can be cleaned every day, but due to COVID-19 this has to be arranged in advance. Please note that housekeeping can be done from 10:00 until 14:00 every day, so please let us know during the check in process your room cleaning preferences. Also you can inform reception that you require a room cleaning and we will arrange it for you. Towels are changed daily and bed sheets are changed every second day. Please use the designated bags for linen and do not remove them from your room. In case you need fresh bed linen, please let us know and we will change it for you. Please do not remove, glassware, cutlery, or other items from your rooms. Please do not use the room towels at the pool, but use the pool towels that are provided free of charge at reception.

Payments

We strongly encourage contactless electronic transactions and the use of a card while at Sunday Hotel. However reception accepts payments in cash and by credit/debit card. Please note that according to Greek law cash payments cannot exceed the amount of €500. For payments over this amount an electronic transaction is required (credit card or bank transfer). In Sunday Hotel we accept visa, mastercard, amex and union pay credit and debit cards. All payments are accompanied by the appropriate invoice or proof of payment. If you don’t receive an invoice or receipt you are not obliged to pay. Please note that as per Greek law invoices for room stays are always given at check out. All receipts and invoices are issued electronically to minimise physical contact and the risk of spreading COVID-19.

Cancellation & Prepayment

Cancellation policy may vary according to booking. The applicable cancellation policy is explicitly given on your confirmation voucher. Non-refundable reservations need to be fully paid in advance to be confirmed. Non-refundable reservations are always paid electronically (i.e. credit/debit card or bank transfer). In case that a payment for non-refundable reservations is not made within the specified time, then the booking may be cancelled without further notice. Refundable reservations can be cancelled up to 14 days before the check in date free of charge. Please note that credit/debit cards provided with your booking will be pre authorized for the full amount 1 or 2 weeks before the arrival date. In case that the pre authorization fails, we will contact you to provide a new credit card within 24 hours or make alternative arrangements. In case that there is no contact in 24 hours your reservation may be cancelled without further notice. Refundable reservations that are cancelled by guests less than 14 days before arrival date will have a 50% refund. In case that a guest fails to arrive at their check in date without notifying us in advance will be considered a no show. No show reservations are cancelled at the end of check in day (midnight) and are non-refundable.

Booking & Room Allocation

When you make a booking at Sunday Hotel you will receive a confirmation voucher. On this voucher you can find all the information regarding your booking. On the confirmation voucher you will find the room type you booked and the facilities included, your check in date, your check out date, the cost of accommodation and services provided, the amount of taxes payable at the hotel, the cancellation and pre-payment policy. Please note that you may also add a request (i.e. bedding preference, floor, view etc.). However please keep in mind that requests are not guaranteed and are always subject to availability. Booking on our webpage will require a credit card or bank transfer and you can choose you cancellation policy accordingly. Booking with us via email or phone is possible however all booking taken on the phone or via email will require full prepayment via bank transfer and are non-refundable.

Complaints & Compensation Claims

In Sunday Hotel we take our customers satisfaction very seriously and we encourage our guests to let us know of any problem or issue they might have. This gives us a chance to address any problem that might arise and improve our services. In case that you have a complaint you need to notify us in writing by at least one of the following methods: 1) Fill out the complaint form and submit it at reception. To get a complaint form, please ask at reception. 2) Send us an email at info@sundayhotel.gr with a detailed description of any issues and shortcomings regarding your stay at Sunday Hotel. 3) Contact the representative or primary contact of the travel agency/point of sale that the booking was originally made. Please note that your complaint must be made within a maximum of 7 working days from your check out date. If a complaint is made without using one of the methods above or if it is made after the mentioned deadline, then you explicitly waive every right to be compensated.

Restaurant Bar Operation & Policies

Our restaurant and bar accommodates breakfast, lunch & dinner for our guests and visitors every day. The premises also cater for guests and visitors using the sunbeds and pool. Due to COVID-19 you need to make a reservation for the restaurant. Please wait for a member of our team to show you to your table.

Breakfast

Breakfast is served from 08:00 until 11:00 every day at the restaurant. If you have pre booked breakfast please let our staff know, and provide them your room number for reference. If you have not booked breakfast in advance you are welcome to use the buffet at an additional charge of €6 per person. Children under the age of 12 years old can use the buffet for an additional charge of €3.80. Children under 3 years old can eat breakfast for free when accompanied by a paying adult. All food must be consumed within the restaurant and you are forbidden to take away any items. This is due to health and safety reasons and the management of Sunday Hotel and the restaurant are not responsible for any illness, injury, disability or even death from consuming breakfast items outside the restaurant.

Lunch & Dinner

The restaurant opens for lunch at 14:00 and serves dishes from the menu until 22:00. To book your table in advance you may do so by talking to a member of our restaurant team who will take your reservation. If you are currently staying in Sunday Hotel you can charge the bill to your room and pay on check out. Please note that you will have to sign the bill confirming that you have checked the charges and agree to them. The restaurant takes last orders for food at 22:00 and meals maybe served until 22:30. After this time the kitchen is closed and the premises stay open for drinks only.

Minimum Age

The restaurant can be used by people of all ages. However please note that children under the age of 12 must be accompanied by an adult parent or guardian. Minimum age for alcohol consumption in Greece is 18 years old.

Allergies & Dietary Information

Customers, guests and visitors with allergies or dietary intolerance are obliged to inform the restaurant staff before ordering their food or drinks. Also in case that you have an allergy or intolerance or any other kind of restriction to what you can consume you must order food and drink yourself and you are explicitly forbidden to ask someone else to order food or drinks for you. In case you have booked breakfast with your reservation you must report any allergies, intolerance or restriction to what you can consume at reception during check in. The restaurant and management of Sunday Hotel is not responsible for any injury, disability or fatality even death arising from allergies, intolerance or any kind of dietary restriction, unless we have been explicitly informed before food or drinks have been ordered.

Personal Property

While at the restaurant area you are required to keep safe your personal property at all times and you are solely responsible to do so. Management is not responsible for any loss or damage to any personal property, arising from whatsoever reasons while at the restaurant and bar area.

Special Events

In Sunday Hotel restaurant we may organize special events and themed nights (e.g. Greek Night). During the events the menu as well as the serving times may be changed without restrictions and items may be unavailable. Please note that all events and themed nights are announced in advance and require registration in order for guests to participate.

Code of Conduct

Anyone who appears to be intoxicated maybe denied service. Abusive behaviour, verbal or physical, will not be tolerated. Please be respectful towards members of staff, other guests and visitors. Although there is no strict dress code, please note that you may not enter the restaurant & bar area while wet from the pool or shower as it creates a slippery hazard for yourself and other users of the premises.

Health & Safety Rules

While at Sunday Hotel you are required to follow some simple rules in order to protect yourself, other guests and visitors. The safety of everyone at Sunday Hotel is of the highest importance and therefore everyone must behave in a manner that does not endanger themselves and others. Anyone who behaves in a way that endangers themselves or others will receive an official warning from the management of Sunday Hotel. In case that the warning is ignored then this person will be removed from the premises.

General Safety Rules

  • Do not climb any railings, walls, balconies, flowering pots, sunbeds, chairs, tables and anything not meant to be climbed.
  • Do not run, especially when wet, on any surface or stairs under no circumstances.
  • Do not tamper with electrical boards, fittings, appliances etc.
  • Do not invite strangers in your room or give them your keys and access card.
  • Do not leave the key or access card in the holders when not in the room.
  • Keep your door closed when not in the room.
  • Make sure that all cooking rings are switched off when they are not in use and when you exit the room.
  • If you have children with you make sure that they are under your strict supervision at all times.
  • Do not bring explosives or hazardous materials in your room, public areas and anywhere in the hotel grounds.
  • Do not bring dangerous or exotic animals anywhere in the hotel grounds.
  • Every kind of weapon and firearm is strictly forbidden in the hotel grounds even if you are fully licenced to carry or operate it.
  • Do not enter rooms of other guests without their permission as well as hotel areas marked as staff only.
  • Do not enter the restaurant kitchen, the storage room, the laundry room
  • Report any kind of danger to reception or any hotel staff available.
  • Read and familiarise yourself with the pool area usage rules.
  • Follow health and safety instruction, written or verbal, from hotel staff without objections at all times.

Pool Rules

The use of the pool is only allowed after accepting the safety rules and policies of its operation. Anyone that disagrees or does not accept the pool rules is not allowed to use the pool and pool area facilities.

  • The pool area is open daily from 08:00 to 18:00.
  • The pool has a minimum depth of 1.00 meters and a maximum of 1.80 meters.
  • Maximum of 10 people allowed in the pool. Do not enter if there are already 10 people in the pool
  • There is no lifeguard on duty. Anyone who does not know how to swim is strictly forbidden to use the pool.
  • Guests swim at their own risk and the Hotel will not be responsible for any injuries while using the pool facilities.
  • Proper swimming costume is compulsory for using the swimming pool facilities.
  • Do not apply any lotion/cream on the body before entering the pool.
  • Taking shower before entering the pool is mandatory, and it is also advisable to take bath with soap after leaving the pool.
  • Children below 14 years must be accompanied by an adult in swimwear. A maximum of two children can be supervised by an adult.
  • Children swimming with inflated teaching aid must be strictly supervised by their parents or guardians.
  • Infants must be always and constantly supervised by their parents or guardians everywhere in the pool and pool area.
  • In case you have long hair please ensure that you put on a swimming cap or hairband before entering the pool.
  • Food and Beverages from outside the Hotel is not allowed in the Pool area.
  • Use the pool steps to enter and exit the swimming pool to avoid any injury.
  • Diving is strictly prohibited as it can lead to injury. Do not dive in the pool under any circumstances.
  • Pool is only for swimming, any other fun play in the pool should be avoided.
  • Do not run in and around the pool facility for your own and other people safety.
  • Respect other user of the pool and refrain from shouting, cursing, fighting and pushing other people in the pool.
  • Any person suffering from a known serious medical condition (e.g. heart disease, severe circulation problems, epilepsy or respiratory problems) should not use the swimming pool.
  • Anyone with skin disease, open sores, bandaged wounds, and boils, inflamed eyes, discharging nasal or ear passages and any infectious disease is not allowed to use the pool.
  • Any person under the influence of alcohol or drugs is not permitted in the pool or the surrounding area.
  • Spitting, spouting of water, blowing nose in the pool are prohibited.
  • Throwing litter in the pool or the drains around it is strictly prohibited as it may choke pipe lines/drainage system of swimming pool.
  • Do not wear holy thread, golden chain, rings or other jewellery while swimming.
  • Keep all valuables safe at all times, management cannot be held liable for loss of any valuables or other personal property left at the swimming pool premises.
  • Do not swim when you are hungry, exhausted, overheated and for at least an hour after the meal.
  • Follow the instructions of the hotel staff at all time and without objections for your safety.
  • Food and drinks are not permitted in the pool or close to it.
  • Gum chewing is not permitted anywhere in the pool area for health and safety reasons.
  • Taking photos or videos of other guests without their explicit consent is strictly forbidden.
  • Emergency procedures must be observed by swimmers and they must leave the pool area immediately upon signal or request from the hotel staff.
  • There is a CCTV in operation that monitors the pool area.
  • Hotel or Management is not responsible for any loss or damage to any personal property, injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the swimming area.
  • These rules and regulations are subject to change any time without notice.

In case of Fire

Upon hearing the fire alarm you must remain calm and make your way to the closest exit using the stairs. The use of the elevator is strictly forbidden even if it appears to be fully operational! As you exit the building you must:

  1. Immediately use the nearest fire alarm and attempt to exit the building using only the stairs. Do not waste time collecting personal items
  2. Remain in your room if you are unable to exit the building safely because of smoke or fire. Keep the door closed and await assistance from the fire department. If smoke is entering under or around the door, stuff damp sheets or blankets in the spaces to help keep smoke out. If possible, open a window and waive or hang a brightly coloured towel or garment to notify rescue personnel of your location.
  3. When evacuating the building, be sure to feel doors for heat before opening them to be sure there is no fire danger on the other side.
  4. If there is smoke in the air, stay low to the ground, especially your head, to reduce inhalation exposure. Keep on hand on the wall to prevent disorientation and crawl to the nearest exit.
  5. Once away and clear from danger, call 191 for the fire department or the European emergency number 112 and inform them of the fire.
  6. Make your way to the exit of the hotel grounds and await for further instructions from emergency personnel.
  7. If you become aware of other guests being trapped tell emergency personnel and authorities they are missing and may need assistance.
  8. Follow the instruction of emergency personnel immediately and without objections at all times.

Fire Safety Precautions and Fire Systems Equipment

  • Keep doorways, corridors and egress paths clear and unobstructed at all times.
  • Do not overload electrical outlets. Use surge protected multi-outlet power strips and extension cords when necessary.
  • Never store flammable materials in your room or apartment.
  • Do not tamper with any fire system equipment such as smoke detectors, fire stations or fire extinguishers. Doing so is a criminal offence.
  • Intentionally raising a false alarm is a criminal offence. It endangers the lives of the occupants and emergency personnel.
  • Treat every fire alarm as an emergency. If the alarm sounds, exit the building immediately.

In case of Earthquake

In the unlikely event of a strong earthquake remain calm and follow the instructions listed bellow. Please note that instructions are different depending on being indoors or outdoors. Do not panic. Most people killed in earthquakes are due to panic.

If you are indoors during an earthquake

  • Drop to the ground and take cover by getting under a sturdy table or other piece of furniture and hold on until it stops shaking. If there is no table or desk near you, cover your head with your arms and crouch in an inside corner of the room.
  • Stay away from windows, shelves and anything else that could fall, such as lighting fixtures or furniture.
  • Stay in bed if you are there when the earthquake strikes. Hold on and protect your head with a pillow, unless you are under a heavy fixture or any object that could fall. In that case, move to the nearest safe place.
  • Stay inside until the shaking stops and it is safe to go outside. Do not exit a building during the shaking. Research has shown that most injuries occur when people inside buildings attempt to move to a different location inside the building or try to leave.
  • Do not use the elevator.
  • Be aware that the electricity may go out or the sprinkler systems or fire alarms may turn on.

If you are outdoors during an earthquake

  • Stay there.
  • Move away from buildings, street lights, and utility wires.
  • Once in the open, stay there until the shaking stops. The greatest danger exists directly outside buildings, at exits and alongside exterior walls.

If you are trapped under debris

  • Do not light a match.
  • Do not move around or kick up dust.
  • Cover your mouth with a handkerchief or clothing.
  • Tap on a pipe or wall so rescuers can locate you. Use a whistle if one is available. Shout only as a last resort. Shouting can cause you to inhale dangerous amounts of dust.

 

Disclaimer

Upon completing the registration process you explicitly agree to following the rules herein. If you disagree with any part of our policies for any reason you may not use our rooms and services. Our policies, operations and code of conduct can change at any time without prior notice.

 

Last update: 01 June 2020